CANCEL BEFORE THE DISPATCH
Before the dispatch/receipt of your order - Το cancel your order before its dispatch or receipt you can contact us via phone or email. After confirming the cancellation, we will proceed with the procedure of refunding (without interest) the amount paid, if any.
CANCEL AFTER THE DISPATCH
If you are a natural person (consumer) who makes the sale for personal use and not for the purpose of serving your personal activity (commercial, business, craft or freelance professional), then you have the possibility to return your order without any compensation (excluding the costs of dispatch/return and cash on delivery that you bear).
It is clarified that the exercise of the above right (sending the request and the Good(s)) must be carried out within fourteen (14) calendar days at the latest (proof of date of receipt: the postmark of the courier or post office or, in any other case, any other official indication of the date of receipt.
To return the items you wish, you have to contact us first via phone or email, in order to confirm the cancellation. After contacting and agreeing on the way to be carried out, you can send any return to us at the address [....] .
SPECIFICATIONS
In any case of return, the items must necessarily be accompanied by the original receipt/invoice of purchase. For all the above cases, the products must be in the condition in which they were received by you, complete and undamaged (bearing the labels with their quality characteristics and value, their labels, stickers and their packaging) and be in perfect condition, together with all the documents that accompanied the product (e.g. e.g. Delivery Note, Invoice, Retail Receipt, etc.). After the return and receipt - by the Company - of the returned item(s), the Company will proceed with the refund (without interest) of the amount you have paid.
The Company takes every possible measure to ensure that all items (regardless of type) are specially and carefully packed in order to reach you without damage. In very rare cases, however, there is a risk that some of the products may be damaged during shipment to you. Also in very rare cases there is a possibility that you may receive Goods with a defect. For this reason, and notwithstanding your above right of withdrawal which is not affected, we invite you to check the products upon receipt.
MONEY REFUND
In case you exercise the right of withdrawal, the Company will proceed to refund (without interest) the amount you have paid. The refund will be made within seven (7) working days from the date of receipt - by the Company - of the returned product(s), for cases where the shipment has been completed or the date of cancellation, for cases where the shipment has not been completed.
The refund will be made by the same method of payment by which the original payment was completed.
Bank Account
In order to be credited to your bank account, we would ask you to inform us via email, for your account number (IBAN), the bank that holds the account and the name of the beneficiary as indicated in the booklet. For security reasons, the beneficiary of the account number must be the same person named on the purchase receipt/invoice.
Credit/Debit Card
p> Occasionally there may be, by the bank, a delay in crediting your credit/debit card. Please, if you have not received your credit within 14 calendar days, please contact us