Refund policy

Return Policy

If for any reason you are not completely satisfied with your purchase, you may request a return under the following conditions:

Returns are accepted within 14 days of receiving your order.
Items must be in their original condition, including all original packaging, along with the receipt or invoice of purchase
For hygiene and safety reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.
Please note that we are not able to offer free returns or exchanges. You are free to choose which shipment method to use when returning products to us, but the cost is paid by you and it is your responsibility to ensure that the products reach us safely. shipping costs unless the item is defective or we made an error with the order

Exchange policy

If you wish to exchange your products, you will have to return the products and place a new order.

Refund Policy

After we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

Your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to our error or a defective product.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the issue. We will arrange a replacement or full refund at no additional cost.

Packages lost after delivery

IRO POTHOULAKI jewelry is not responsible for the loss of any packages arising from miscommunication between the recipient and the courier company or due to wrong shipping address details given by the recipient.